Hi everyone, with my upcoming trip to Vegas I was wondering what a casino host does, and how their services are received. Just for fun I have been calling around a little. I spoke to the Aria (where I am staying) they said they need action of $150/ hand for 4-6 hours a day (minimum total bet of $36,000 yikes) or 3,000 slot points a day ($600). A trained casino host team will understand the importance and opportunity in accepting phone calls, walk-ups to the Rewards Center, and casino table games pit and floor. The core of a casino host's job is to get you to gamble as much money as possible. As long as they can get you to put as much money as possible into play, the casino advantage will eventually take the correct amount of it. Good casino hosts know which games have the highest house edge and highest hold percentage. Which Games Offer the Highest Comps. The core of a casino host's job is to get you to gamble as. Peppermill is pleased to offer a beautifully appointed VIP check-in lounge and exclusive VIP Services for our visiting Chairman, Diamond and Platinum level Passport Rewards Club Members checking into the hotel with a complimentary room.
Also, what is the best manner to hosts to your advantage? Keep asking until they eventually say no? Ask for everything you want before your trip begins?
Any advice from more experienced players will be greatly appreciated.
Over the years I have learned that it is not appropriate to tip floor personnel in the pit. I have recently started to get attention from hosts at the small casinos I play in Vegas. If a host provides you with room and dinner or a show or other fairly nominal comps/perks, what is an appropriate tip? Is it appropriate to tip them when you arrive, when you leave, when they give you tickets?
Also, what is the best manner to hosts to your advantage? Keep asking until they eventually say no? Ask for everything you want before your trip begins?
Any advice from more experienced players will be greatly appreciated.
they can also reissue free play, hold offers that you didn't make it for and give it to you later, read back your player account to you, put you in free rooms when you're not technically on property, let you know about gossip/personnel changes, edit your player account, charge off way more than they should, get you prescription drugs/narcotics/women, get you unbanned from the casino, give you non-public information about drawings, explain the marketing system to you, and many more things. those things might be worth a hundred or two to a few thousand.
either way, if you're a nice guy, and you don't yell at them when things don't go your way or they have to say no, then i think you'll be in the top 5% of all their customers. remember, if you want something on either list, you should always ask. the worst they can say is no.
Administrator
Don't feel obligated to tip for things you're entitled to anyway.
p.s. I was thinking of making an 'Ask the Wizard' question out of this, but then found I already did in my Sep. 1, 2007 column.
I've said this before, but tipping casino hosts is supposed to not be allowed, but routinely happens. It isn't expected, because hosts are already compensated for your play by the casino. However, in my opinion, and that of many, tipping hosts is well worth it if you're asking for things beyond your level play. I think it is only worthwhile for high-end players, who get over $10,000 in comps per year. A tip to the host can help you get into tournaments and other events that you might be marginally qualified for. You don't need to tip a lot. Personally, I like to make a $110 sports bet on the host's favorite team and hand him the ticket, emphasizing it will pay $210 if it wins. I think tipping cash to a host looks tacky and seems like more of an abuse of the rules. Any tip should be put in an envelope, in the interests of discretion.
Don't feel obligated to tip for things you're entitled to anyway.
Mike, I don't mean to judge you or anyone. But isn't tipping someone, with the understanding or even hopes of receiving something back that you are not entitled to or would not otherwise receive, nothing more than a veiled form of bribery? The fact that such activities are commonplace and accepted by society, does not push it across the line from wrong to right in my book.
Casino Host Training
it really depends what kind of player you are. if you're a recreational gambler, you might get slightly increased comps, they may squeeze you into some invite only stuff that your play doesn't quite qualify for, take off an extra 10% of your loss off your room charges making your comp balance negative, etc. for that stuff, $50 is probably appropriate.
.
Mike, I don't mean to judge you or anyone. But isn't tipping someone, with the understanding or even hopes of receiving something back that you are not entitled to or would not otherwise receive, nothing more than a veiled form of bribery? The fact that such activities are commonplace and accepted by society, does not push it across the line from wrong to right in my book.
Yes it is a form of bribery. However, it's allowed up to a point. The casinos allow it, they know its going on. They make it against the official policy just to cover their ass in case it goes to far.Don't forget hosts cant give out unlimited comps, they have a comp budget to work with. If it's to far out of whack they will eventually lose their job.
Yes it is a form of bribery. However, it's allowed up to a point. The casinos allow it, they know its going on. They make it against the official policy just to cover their ass in case it goes to far.
Don't forget hosts cant give out unlimited comps, they have a comp budget to work with. If it's to far out of whack they will eventually lose their job.
The casino's allow it, so it must be ok? The casino's allow, encourage, push players to be over intoxicated and lose money that they can't afford. The casinos allow, implement a policy of enticement for working people to cash their paycheck and spend it at the casino, before they ever get home to pay the rent and buy food.
You can usually get a good feel for what you can get. Their wording is key. 'Anything you want let me know' vs 'I can take care of SOME stuff for you.' If the use word like I might, or ill see what I can do, come see me before you check out. Are not so great
they can also reissue free play, hold offers that you didn't make it for and give it to you later, read back your player account to you, put you in free rooms when you're not technically on property, let you know about gossip/personnel changes, edit your player account, charge off way more than they should, get you prescription drugs/narcotics/women, get you unbanned from the casino, give you non-public information about drawings, explain the marketing system to you, and many more things. those things might be worth a hundred or two to a few thousand.
either way, if you're a nice guy, and you don't yell at them when things don't go your way or they have to say no, then i think you'll be in the top 5% of all their customers. remember, if you want something on either list, you should always ask. the worst they can say is no.
Administrator
Don't feel obligated to tip for things you're entitled to anyway.
p.s. I was thinking of making an 'Ask the Wizard' question out of this, but then found I already did in my Sep. 1, 2007 column.
I've said this before, but tipping casino hosts is supposed to not be allowed, but routinely happens. It isn't expected, because hosts are already compensated for your play by the casino. However, in my opinion, and that of many, tipping hosts is well worth it if you're asking for things beyond your level play. I think it is only worthwhile for high-end players, who get over $10,000 in comps per year. A tip to the host can help you get into tournaments and other events that you might be marginally qualified for. You don't need to tip a lot. Personally, I like to make a $110 sports bet on the host's favorite team and hand him the ticket, emphasizing it will pay $210 if it wins. I think tipping cash to a host looks tacky and seems like more of an abuse of the rules. Any tip should be put in an envelope, in the interests of discretion.
Don't feel obligated to tip for things you're entitled to anyway.
Mike, I don't mean to judge you or anyone. But isn't tipping someone, with the understanding or even hopes of receiving something back that you are not entitled to or would not otherwise receive, nothing more than a veiled form of bribery? The fact that such activities are commonplace and accepted by society, does not push it across the line from wrong to right in my book.
Casino Host Training
it really depends what kind of player you are. if you're a recreational gambler, you might get slightly increased comps, they may squeeze you into some invite only stuff that your play doesn't quite qualify for, take off an extra 10% of your loss off your room charges making your comp balance negative, etc. for that stuff, $50 is probably appropriate.
.
Mike, I don't mean to judge you or anyone. But isn't tipping someone, with the understanding or even hopes of receiving something back that you are not entitled to or would not otherwise receive, nothing more than a veiled form of bribery? The fact that such activities are commonplace and accepted by society, does not push it across the line from wrong to right in my book.
Yes it is a form of bribery. However, it's allowed up to a point. The casinos allow it, they know its going on. They make it against the official policy just to cover their ass in case it goes to far.Don't forget hosts cant give out unlimited comps, they have a comp budget to work with. If it's to far out of whack they will eventually lose their job.
Yes it is a form of bribery. However, it's allowed up to a point. The casinos allow it, they know its going on. They make it against the official policy just to cover their ass in case it goes to far.
Don't forget hosts cant give out unlimited comps, they have a comp budget to work with. If it's to far out of whack they will eventually lose their job.
The casino's allow it, so it must be ok? The casino's allow, encourage, push players to be over intoxicated and lose money that they can't afford. The casinos allow, implement a policy of enticement for working people to cash their paycheck and spend it at the casino, before they ever get home to pay the rent and buy food.
I don't allow the casino's to make the decision of what is right or wrong for me.
The casino's allow it, so it must be ok? The casino's allow, encourage, push players to be over intoxicated and lose money that they can't afford. The casinos allow, implement a policy of enticement for working people to cash their paycheck and spend it at the casino, before they ever get home to pay the rent and buy food.
I don't allow the casino's to make the decision of what is right or wrong for me.
'Being explained what to say in situations while you have a guest live. I learned so many tips on what to say and what not to say when attempting to drive business. Gaining confidence. It was a great experience. Nick really makes you feel comfortable while teaching everything he can to improve your selling techniques.' – Casino Host, Mystic Lake Casino
Casino Host Training:
Casino Players are looking to be interacted with. Inspired. Encouraged. Challenged and Heard. Meeting, interacting, and managing a casino guest and building relationships is vital to sustaining and growing your market, promoting brand loyalty. Maintaining current player account information to ensure database integrity and creating incremental revenue. Knowing a casino gaming guest gaming propensity is crucial in knowing your player. Your players gaming budget, gaming history, loyalty, and a trained casino host team will be made up of individuals who excel in building relationships. They will be acute on human interaction and the opportunity it affords them to better position themselves to increase business. It's not about, 'my players love me'
- Incentive Program
- Standard Operating Procedures
- Floor Responsibilities
- Table Games Protocol
- Host Department Structure
- Commission
- Comping
Casino Host Meaning Funny
CASINO FLOOR VISIBILITY
Casino Host Meaning Synonyms
- Topics include: Delivering the VIP experience
- Table & Slot Opportunities and Protocols
- Players Club Interaction
- Responding to Calls
- Comp Decisions
- Acquisition of New Players
- Cutting into New Players
- Obtaining Contact Information
- Interdepartmental Skills
- Qualifying Guests, Casino Sales Tactics
- Maintaining Database
- and all aspects of Casino Player Development
Casino Host Boot Camp:
I spend a certain amount of days on the casino floor observing hosts behavior and floor opportunities. I discuss my results with casino management and my plan of action for the following days. Once approved I spend time on the casino floor shadowing the casino hosts through their everyday duties. We know a trained casino host team will be skilled at anticipating your casino guest's wants and needs during high visibility times on the casino floor. A trained casino host team will understand the importance and opportunity in accepting phone calls, walk-ups to the Rewards Center, and casino table games pit and floor calls. Not only in providing service for all guests in the casino but understanding the importance and opportunity to qualify all guests. They are responsible for all player segments: Active, Inactive, Declining, fostering lower level players, and any Outer Market. A trained casino host team is thorough and detailed in preparations made for VIP guests and follow ups. They understand that every guest interaction and request is an opportunity to create retention. Players are looking to be interacted with. Inspired, encouraged, challenged and Heard. Casino host boot camp covers all aspects of player development and casino host training. It instills casino hosts with the core values of casino player development.